Shipping policy
🌎 Worldwide Shipping
At Ersaon, we're passionate about delivering our handcrafted masterpieces to nail enthusiasts all around the world. Shipping specifics, including charges and estimated delivery times, will be clearly laid out for you during checkout. We're thrilled to offer complimentary shipping on all orders exceeding $79 USD.
🪄 Crafting Your Ersaon Magic
Every Ersaon nail set is uniquely tailored just for you. Our made-to-order approach not only guarantees personalized craftsmanship but also champions sustainability by reducing waste.
Kindly allow 2-5 business days for our dedicated artists to craft your perfect set.
🚚 Shipping Timeline
Your order will be dispatched as soon as our nail techs finish handcrafting your nails. Keep in mind, we're in full swing on business days, which excludes weekends and public holidays. As soon as your Ersaon package begins its journey to you, you'll receive an email with a tracking number to chart its progress.
Shipping fees and estimated delivery times will be shown at checkout. Delivery time is based on average estimates, and tracking updates may occasionally be delayed. Please don’t worry—just allow a bit of extra time. If your tracking hasn’t updated for over a week, feel free to contact our customer service, and we’ll promptly reach out to the shipping partner to investigate and ensure you have a smooth shopping experience.
As custom nails involve detailed communication, material sourcing, and color adjustments, the shipping time for customized nails will depend on the outcome of your discussion with our Customer Service team. Please contact our customer service to confirm the exact shipping timeline.
🚀 Express Shipping Notice
Orders containing liquid or battery items may be delayed due to customs and safety inspections. Delivery within 2–5 business days is not guaranteed.
In some countries and regions, orders containing liquid or battery items are not eligible for Express Shipping.
* Included products: Solid Nail Glue Gel, Solid Nail Glue Gel Max, Ersaon Magic Glue, Ersaon Magic Glue Remover, Ersaon Removal Pen, Ersaon Cuticle Oil Pusher, Ersaon Cuticle Oil Pen, Ersaon Cuticle Oil, Handheld UV Lamp, Ersaon Nail Stamp.
📌 Address Change/Order Cancel
If you need to change your shipping address or cancel your order, please contact us at hello@Ersaonnails.com within 12 hours of placing your order. After 12 hours, your order may have already been processed or shipped and can no longer be canceled or intercepted. Thank you so much for your understanding and support! 💖
📦 Lost or stolen item
We understand how disappointing and stressful it can be when a package you’ve been waiting for is lost, stolen, delayed, or arrives damaged. At Ersaon Nails, we truly value every customer’s shopping experience, and we want you to feel supported and protected from the moment you place your order to the moment it arrives.
To provide extra peace of mind, we now offer Worry-Free Service, a package protection service designed to help safeguard your order and your rights as a customer. If you purchased Worry-Free Service at checkout, you may be eligible for protection in covered situations such as package damage, loss, or delay, and can submit a claim directly for compensation according to the service terms.
For full coverage details, please review the Worry-Free Delivery Service terms.
To submit a claim, please visit: https://resolve.seel.com/
If you did not purchase Worry-Free Service, or if the service is not available in your country/region, please contact us at hello@Ersaonnails.com if your package is lost or stolen. Our customer service team will work closely with you and the carrier to help investigate the issue and find the best possible solution.
Your trust means so much to us, and we will always do our best to make your Ersaon Nails shopping experience as smooth, safe, and worry-free as possible.
❤️🩹 Shipping Damage Notice
In rare cases, packages may be damaged during transit. We understand how disappointing this can be, especially when you’ve been looking forward to receiving your order. At Ersaon Nails, we truly value your shopping experience and want to make sure you feel supported if something goes wrong during delivery.
To provide extra protection and peace of mind, we now offer Worry-Free Service. If you purchased Worry-Free Service with your order and your package arrives damaged, you may be eligible for compensation according to the service terms.
For full coverage details, please review the Worry-Free Delivery Service terms.
To submit a claim, please visit: https://resolve.seel.com/
If you did not purchase Worry-Free Service, or if this service is not available in your country/region, please contact us at hello@Ersaonnails.com if your order arrives with shipping damage. To help us review the issue, please include clear photo or video proof of the damaged package and/or damaged items.
Notice: For customers who did not purchase Worry-Free Service, or for orders placed in countries/regions where this service is not available, shipping damage claims must be reported to us within 7 days of receiving your order. Claims submitted after this 7-day period may not be accepted. Thank you for your understanding.
We’ll always do our best to help protect your rights as a customer and make your Ersaon Nails shopping experience as smooth and worry-free as possible.